AI Enablement and Legacy Systems
Bring AI into the way your organisation already operates.
Who it’s for
You are not looking to rebuild everything. You want AI integrated into the tools and processes you already depend on, including systems that are ageing, custom-built, or otherwise classed as legacy.
Where we help
- AI-assisted customer support and front-line tooling
- Automation of manual, repetitive internal workflows
- Integration with existing systems including CRM, POS and internal databases, without a full rebuild
- Staff-facing copilots that make existing software easier to operate
Engagement
How a project runs, stage by stage.
Most AI projects fail on selection rather than on technology. We spend the early stages deciding what is genuinely worth automating before building anything.
Assessment
We map how work actually flows through your organisation today, where time is lost, and which systems hold the data. This is observation, not a questionnaire.
Use case selection
We rank candidate use cases by value against effort and risk, and recommend the two or three worth starting with. Some will come back as not worth automating, and we will say so.
Readiness
We check whether the data and systems can support the use case: what is accessible, what is accurate, and what needs an interface built before AI can reach it.
Pilot
A narrow working version against real data, measured against how the task is done today. If it does not beat the current process, we stop here rather than proceeding on principle.
Integration
The proven pilot is connected to the systems that need it, with the guardrails, permissions and audit trail the workflow requires.
Rollout and training
Staged introduction to the teams who will use it, with the training and documentation that determines whether it is adopted or quietly abandoned.
Monitoring
Ongoing review of output quality, running cost per workflow, and whether the results still hold as your business changes.
Scope
What we can take on.
If your situation is not listed here, it is still worth asking. These are the areas we work in most often.
Where AI is applied
- Agentic workflows that complete multi-step tasks end to end
- Customer-facing assistants and chatbots
- Staff copilots over internal knowledge and procedure
- Content generation for marketing and operations
- Document and record retrieval across your own files
- Classification, extraction and data entry from documents
How it connects
- Integration with CRM, POS and ERP systems
- Read-only connectors to legacy databases
- API layers built over systems that have no API
- Scheduled and event-driven automation
- Embedding into tools your team already opens daily
Kept under control
- Evaluation against the current process before rollout
- Guardrails and human review on consequential actions
- Cost monitoring per workflow, so spend stays predictable
- Access control and audit trails
- A clear switch-off path if priorities change
Delivery
Where it gets delivered
Internal tools
Copilots inside the systems your staff already use
Web
Customer-facing assistants on your site
Messaging
Support channels your customers already contact you on
Automation
Scheduled and event-driven, with no interface at all
Technologies we build with
- OpenAI
- TypeScript
- Firebase
- Vercel
Other capabilities
Start a project
Tell us what you are working with and we will respond within one business day.